Conversations
Novadesko messaging: the conversation list, the message thread, sending messages and files, automatic refresh.
Messenger (the Messenger menu entry) gathers your exchanges with other Novadesko users, with your accounting firm and with support. The left column lists the conversations, the right-hand area shows the thread of the open conversation. On a phone, the two follow one another on a single screen.
- This button starts a new conversation.
- The tabs filter the list.
- Click a conversation.
- The thread opens in the right pane.
- Your own messages are aligned to the right.
What you will do
- Find a conversation in the list.
- Start a conversation with a Novadesko user.
- Send a message or a file.
Who you can talk to
| Contact | How |
|---|---|
| A Novadesko user | Via New conversation, searching by name, e-mail or company. |
| Your contacts | Contacts already accepted appear first in the New conversation window. |
| Your accounting firm | A dedicated conversation, flagged with a green shield and the text "Exchange documents and messages". |
| Novadesko support | Tickets appear in the list under the name "Support #number". They are created from the Support page, see Support tickets. |
Group conversations created from the web version are shown too, with the number of participants.
The conversation list
At the top, the New conversation button and the Search... field (on the name, the subject or the last message). Three tabs filter the list:
- All: every conversation, most recent first.
- Unread: those containing unread messages; the total count is shown on the tab.
- Support: tickets only.
Each line shows the avatar, the name, a preview of the last message and, on the right, either the age ("2 months") or a red pill with the number of unread messages. At the bottom of the column, three shortcuts: Search (global search), the notifications bell with its counter, and the dashboard; then your profile.
- The Support tab shows tickets only.
- The support ticket appears in the list.
- Click the new conversation button.
- The search window opens.
- Type a name, an email or a company.
Start a conversation
- Click New conversation.
- Type at least two characters in « Nom, e-mail, entreprise… » (name, e-mail, company). With nothing typed, your existing contacts are suggested.
- Click the person. If a conversation with them already exists, it opens; otherwise it is created.
If the search returns nothing: « Vérifiez l'orthographe ou invitez la personne par e-mail. » (check the spelling or invite the person by e-mail).
The message thread
The header shows the name, « Conversation directe » (direct conversation) or the number of participants, and a Refresh button. Messages are grouped by day with "Today", "Yesterday" or the date as separators. Your messages are on the right, in colour; those of the other participants on the left, with their name and avatar. Under your messages, a single tick means sent, a double tick means read.
Send a message
- Type in « Écrivez votre message… » (write your message). The field grows up to five lines.
- Press
Enteror click the send button (paper plane). - The message appears immediately; if sending fails, « Envoi impossible. » (could not send) is shown and your text is put back in the field.
Attach a file
- Click the Attach file paper clip.
- Choose a file on your device. It is sent immediately, one file at a time.
- The file appears in a bubble with its name; click it to open it.
The web version limits attachments to 50 MB per file and 5 files per message. In support tickets, the paper clip is not offered: describe your request in writing.
Automatic refresh
No need to reload the page: the open thread checks for new messages every 6 seconds, and the conversation list refreshes every 10 seconds. Messages received in the open conversation are marked as read automatically. The Refresh button forces a full reload if needed.
A new message received while you are outside Messenger also appears in the notification centre.