Credit notes
Cancel or correct an invoice already issued with a credit note, including via Peppol.
A validated invoice is neither edited nor deleted: it is corrected with a credit note. The credit note cancels all or part of an invoice and is deducted from your revenue and from your collected VAT. The Credit Notes screen is in the sidebar.
- The demo company has not issued any credit note yet.
- Quick search finds a credit note by number or by customer.
- The filters are the same as for invoices.
- Create opens the form for a new credit note.
What you will do
- Generate a credit note from an invoice.
- Understand how its amounts are entered and counted.
- Send it to the customer, by email or via Peppol.
When a credit note is needed
The app's messages remind you at every sensitive step:
- A paid or cancelled invoice shows "Final status : a credit note is required to modify."
- Before Mark as paid: "Warning: this action is irreversible. A credit note will have to be generated to cancel this payment."
- An invoice sent via Peppol or included in a VAT return is locked against editing and deletion.
In all these cases, the credit note is the only way to make a correction.
Generate the credit note from an invoice
- Open the Invoices list and the Options menu of the invoice concerned.
- Choose Generate credit note.
- The « Nouvelle note de crédit » (new credit note) form opens, pre-filled with the customer and the lines of the invoice. Remove the lines that are not concerned, or reduce the quantities for a partial correction.
- Click Save.
The original invoice then shows View credit note in place of Generate credit note, and the credit note carries the Credit Note badge as well as Linked to followed by the invoice number.
In the app, Generate credit note is marked "Available on the web". You can also create a credit note without an original invoice using the Create button of the list; the Original invoice field on the web then shows "None (unlinked credit note)".
Amounts
You enter the lines as positive amounts, exactly as on the invoice being corrected. The document type carries the sign: on the dashboard and in statistics, a credit note is counted as negative revenue, and its VAT reduces the VAT due. The form summary and the PDF show the totals excluding VAT, VAT and including VAT of the credit note.
The list shows « N° Note de crédit » (credit note no.), Customer, Issue date and Amount, and the left-hand tile reads Total credit notes.
Send the credit note
- By email: envelope icon on the row or Send by email in the Options menu, with the PDF attached.
- Via Peppol: if the customer is connected, Send via Peppol transmits the electronic credit note, which references the corrected invoice in the Original invoice field. The Send credit notes via Peppol option must be enabled in Settings > Peppol.
Sending via Peppol is irreversible and locks the credit note just as it locks an invoice.
Supplier credit note
A supplier can also send you a credit note. Record it under Credit Notes and use Link to a purchase in the Options menu to attach it to the purchase concerned. The link is for information only: "amounts and payments do not change".