Login and two-factor authentication
Sign in, stay signed in, recover a forgotten password, pass two-step verification and manage your sessions.
The login screen is the same on the web, on desktop and on mobile. On launch, the desktop app shows a splash screen while it restores your session: if you were signed in, you land directly on the dashboard.
What you will do
- Sign in with your e-mail and password, or with Apple or Google.
- Reset a forgotten password.
- Pass two-step verification on a new device.
- Check and close your active sessions.
Signing in
- Enter your e-mail address.
- Enter your password.
- Tick Remember me to stay signed in on this device.
- Click Sign in.
- Enter your Email and Password. The eye icon shows the password in plain text.
- Leave Remember me ticked so that your e-mail is remembered on this device.
- Click Log in, or press Enter.
| Element | Purpose |
|---|---|
| Continue with Apple, Continue with Google | Sign in with your Apple or Google account. |
| Forgot password? | Opens the reset request. |
| No account yet? Sign up | Opens the registration quiz. |
| EN, FR, DE, NL | Language of the login screen. |
| Bubble in the bottom right | Support before signing in. |
If something goes wrong, the message Invalid credentials. appears and the fields are outlined in red. A suspended account shows a dedicated message and invites you to contact support.
Forgotten password
- Enter the e-mail address of your account.
- Click the button to send the reset link.
- The Sign in link takes you back to the login screen.
- Click Forgot password?.
- Enter your Email, then click Send reset link.
- Open the link you receive by e-mail.
- Enter the new password.
- Confirm it in the second field.
- Click Update password.
- Enter the New password (at least 8 characters) and Confirm password.
- Click Update password. The message Password reset successfully! confirms it, and you can sign in.
Two-factor authentication
When two-factor authentication is enabled, verification is only requested on a new device or a new browser. A recognised device stays trusted for seven days from the same IP address, one day from a different one.
- Enter the six-digit code from your authenticator app.
- Click Verify code.
- Without access to the app, use a recovery code.
| Method | How it works |
|---|---|
| Novadesko app (recommended) | A notification arrives on your mobile; you pick the number shown by the login page out of three suggestions. Three attempts at most. |
| Google Authenticator | You enter the six-digit « Code d'authentification » (authentication code) from your authenticator app. |
| Code by e-mail | Fallback offered on the login page when your mobile is out of reach. |
| « Code de récupération » (recovery code) | Click « Utiliser un code de récupération » (use a recovery code) and enter one of your emergency codes. |
- After the password, the « Vérification du compte » (account verification) screen opens.
- Enter the six digits: the cursor moves from box to box, and pasting a complete code fills them all.
- Click Log in. The button stays greyed out until the code is complete.
To enable two-factor authentication, open User profile, Security section, then Enable 2FA and choose the method. See Profile and security.
Keep your recovery codes outside the application. Without your mobile, without an authenticator app and without a recovery code, you will no longer be able to sign in without help from support.
On the verification page, the checkbox offering not to ask for the code again on this device adds the device to the trusted list.
Active sessions
Each sign-in opens a session. In User profile, the Active Sessions block lists your connected devices and browsers. Click the session to close and confirm Confirm logout from this session?; the message Session logged out successfully. confirms it. A new e-mail warns you each time someone signs in from an unknown device.
Logout is at the very bottom of the user menu. On mobile, logging out from the user menu closes the session on that device only.