Peppol statuses
Every status shown in the Peppol Inbox, Incoming and Outgoing tabs, with its colour, its meaning and the expected action, plus the event history.
Every row in the Peppol Inbox carries a status pill and a coloured Peppol icon. For a received document, the status says whether you have imported it; for a sent document, it reflects the state reported by the network and by your customer's software. This page lists every possible status and what it expects from you.
- New: the document has just arrived and is not imported yet.
- Imported: a purchase exists and its number is shown under the badge.
- Error: the import failed, open the document to see why.
Received documents
| Code | Label | Colour | Meaning | Action |
|---|---|---|---|---|
new, pending |
New or To import | Indigo or amber, amber bar on the number | Received on your identifier, not yet created in your purchases. | Import. See Import a received document. |
imported |
Imported | Green | The purchase exists; its number replaces the button. | None; open the purchase to pay it. |
duplicate |
« Doublon » (duplicate) | Yellow, ×2 badge | The supplier sent the same invoice several times. | Compare, then Import anyway: a single purchase is created. |
duplicate_ignored, annulled |
« Ignoré » (ignored) | Grey | Copy archived after the original was imported, or document cancelled by the sender. | None. |
error, invalid, failed |
Error | Red | The XML could not be processed or the import failed. | PDF preview, manual entry if needed, report to support. |
Sent documents
| Code | Label | Colour | Meaning | Action |
|---|---|---|---|---|
draft |
Draft | Grey | Created at the access point, not yet submitted. | Try sending again if the state persists. |
new |
New | Indigo | Taken in charge, queued for sending. | None. |
sending |
Sending | Amber | Transmission to the customer's access point. | None. |
sent |
Sent | Purple | Delivered to the customer's access point. Default status as long as the network reports nothing else. | None. |
registered |
Registered | Indigo | The customer's software has registered the invoice. | None. |
accepted |
Accepted | Green | The customer has approved the invoice. | Wait for payment. |
refused |
Refused | Red | The customer has rejected the invoice. | Contact the customer; correct with a credit note and a new invoice. |
allegedly_paid |
Payment claimed | Amber | The customer declares they have paid. | Check your account, then record the payment. |
paid |
Paid | Emerald | Payment confirmed; a payment is recorded on the invoice. | None. |
billed |
Billed | Purple | Manual status: invoice posted to the accounts. | None. |
annotated |
Annotated | Blue | Manual status: a remark has been added. | None. |
annulled, closed |
Cancelled | Grey | Document cancelled or closed on the network. | Reissue if necessary. |
error, invalid, failed |
Error | Red | The access point rejected the file or sending failed. | Read the cause in the drawer, fix it, send again. |
On the invoice record, the Peppol card shows the same state: Sent via Peppol, Accepted, Registered, Refused, Closed, or the « Erreur Peppol » (Peppol error) badge. A document Sent via Peppol can no longer be marked as sent by hand; a Paid document can no longer be marked as paid.
The Peppol icon to the left of the pill has its own colour: red for error or refusal, green for accepted, registered or paid, grey for closed or ignored, indigo otherwise. The chips of the Filters button (New, Sending, Sent, Accepted, Refused, Error, Paid, Imported) are described in Peppol Inbox.
Change a status by hand
The network carries the recipient's responses, but not every piece of software sends them back. The Change status action (or Status) in the Actions column lets you set them yourself.
| Tab | Statuses offered |
|---|---|
| Incoming | Accepted, Refused, Registered, Payment claimed, Paid, Cancelled |
| Outgoing | Annotate, Billed, Cancelled |
On the web, the Change status window adds a « Motif (optionnel) » (reason, optional) field and the Notify recipient checkbox, which sends the response over the network and an email to the third party.
"This action cannot be undone. Once the Peppol status has been updated, it can no longer be changed." Refusing a received invoice notifies the supplier; check before confirming.
The event history
The Document details drawer shows the timeline reported by the network.
| Event | Meaning |
|---|---|
| Invoice issued, Sending, Sent over the network | Steps of your dispatch. |
| Registered by recipient, Accepted by recipient, Rejected by recipient, Paid by recipient | Responses from the customer. |
| Received, Downloaded | Incoming document taken in charge by Novadesko. |
| Marked as accepted, Marked as paid, Marked as rejected | Manual status change. |
| Sending failed, Notification failed | Incident to deal with. |
| Client can't receive Peppol responses | Your status change stays local. |